Tuesday, March 04, 2008

Public Bank's Customer Service Department

In case you were wondering how come I have not been blogging as much as before, here is one reason why. I tried to call Public Bank's Hire Purchase Department's number after I have settled my car loan with them. So on the settlement receipt, our nice Public Bank staff nicely chopped their phone number so that I could come and collect the release letter some time later.

Ok la, so I called this number: 03 2272 3833 ( their so called Hunting Line). I wonder what the f$%k they hunt, because it just rings and rings and rings. You are very welcome to try it yourselves, if you don't believe. No one picks up this number, some more someone told me, its their hunting line......

So I called their Hire Purchase number - 1 800 88 1319. Very promptly some guy picked up. I told him what I wanted to do, he apologised and said,

PB HP: different branch sir, this one Jalan Ampang.
ME: OK. so what number I call sir ?
PB HP: You can call their hunting line...
ME: But I called the blardy number whole f@#$ing day liao....
PB HP : oh actually that number got some problem with their PABX System, so why not like this MR Wong, you call this number, 03 2273 9866 / 03 2272 6366, its the direct line to their manager's office.
ME: ok thank you, you are so helpful.

SO I called 2273 9866 - after a few tries, of 1 minute ringing someone picks up.

PBHP Manager's Direct Line: HarLO , Publick Bank!!
Me: Oh pubic bank hire purchase ah ?
PBHP Manager's Direct Line: Yes......
ME: I am looking for Ms.****** who handled my settlement la, so I want to know if my release letter is ready or not, so I called this number whole blardy day and no one picks up.
PBHP Manager's Direct Line: Aiyoh sir, this one ah, is Manager's Direct Line la sir. She is across from the other hall la, I can't pass the line from here. Like this la sir, why don't you leave a message I pass it to her. (FYI: its 130pm, I have already tried half a f$#king day trying to reach this lady).
ME: ok I am Mr Wong, I need to know if my letter is ready. Call me back at 012- XXX 6769.
PBHP Manager's Direct Line: Why don't you also give me your account number sir, so she can do something before she calls you.
Me: ok, my account number is ..................
PBHP Manager's Direct Line: OK thank you sir. She will call you back in perhaps about 15 minutes...
Me: Thanks I will be waiting...

330 pm : Sayang reminded me to call Pubic Bank...

Ok so I called back that number 03 2272 3833 for a few times got fed up and used the manager's direct line again. The lady didnt call me back, not sure if the message was passed or not. This time around, another person answered and told me its the manager's direct line, but then, I have to use that because so far , those numbers are the only ones that reaches someone in that building. Nia sing....... so this other person told me, to reach Ms ***** you have to call these numbers.... 03 2274 5031/ 5026 / 5042... whoa niama, 3 numbers wo... ok lo.

I called 5031 with my handphone, and 5026 with my office phone. Nobody fu%^ing answers the phone around here. PABX spoiled, an image of the telephonist, knitting sweater, appeared in head.... mahems....

After 4 tries, I called the Manager's Direct Line and complained. Someone offered to pass the message again, as they can't pass the line from where they are (the question is, why the F&^K can't they pass the line ?) . I repeat the story again, told him I settled, need release letter.

So I wanted to complain to someone, then I looked up Pubick Bank's website again. Found this number. 1 800 88 8318, it says there, Public Bank Customer Service Department.

video

Surely make you vomit blood wan. You listen to the call above and you will know what I mean..
Want to complain oso kenot... cis !!

But in the end, by 430 I got a call from 2274 5031 and the lady told me to come collect my release letter. So remember, this, Public Bank's service is probably just as bad as Maybanks... so choose your banks wisely.....

34 Comments:

Nic (KHKL) said...

i was curious too about your MIA. now i know...hehe...

i oso got some prob with them...my credit card lar...expire 2 months ago, now still havent received a new one...i'm a "good" customer somemore...if i depend on it to save my life, i think i die long time ago liao...perhaps its time to call up and say the "n" word...hehe...

AndyC said...

ahahahha i also tulan with the service if like dat, i'll just bulldoze all the way to the office.

TTB said...

hahaha... I was really curious, so I dialed 1800 88 8318. AND to be sure, I dialed 2 times. Really funny one...

Bernsy said...

try calling the other numbers , sure funny also. I was there again in their office, HP Center of Jln Sultan Sulaiman (near KTM), all the workers never pick up calls.

Another fler who was there told me, he called for 2 days in a row, nobody picked up.

Daily Rantings Award PBB for BEST Customer SERVICE line ever... some more toll FREE..... MCB!!!

babe_kl said...

ohhhh we've banned PB after a very nasty experience. say TAK NAK to PB :p

Joyce said...

me too lar, was so geram when I applied for the PB's debit card few months ago. I wrote 5 posts on how "good" is the PB's customer service!!

Anonymous said...

I try to contact their Hire purchase 03-22723833, but nobody answer it. I got the phone number from Public Bank staff in Segamat.
Anyone can help on this settlement, with whom should I talk too.

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lil_noty_sperm said...

saya pon sama sedang mengalami masalah yg sama dengan U..saya buat full settlement personal loan dan sepatutnya ade baki PB kene bayar dekat saya around RM700++ tapi dah sebulan n dah 6 kali saya call tapi masih tak dapat cek tersebut..alasan biasa staff mereka bagi ialah terlupa pos cek..So I just wondering WTF they're doing in whole month and cannot post a single check to me?rase nak hantam muka BASTARD tu..until now I didnt get any answer from PB n I'm searching on internet in how to make complain bout it but after I see your post it feels like ahhhhh..F*&K U PUBLIC BANK!!

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Codain Curt said...

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Miraculous said...

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Chronicle Network said...

Dear All,
Nothing has changed since then. Service is still bad, phone ringing but nobody answer and when finally someone answered, the line was put on hold even before you finish your sentence.
What is happening to the once so call "BEST CUSTOMER SERVICE BANKER AWARD"?
So so so disappointed and would never have any dealing with this bank ever

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傻仔 said...

wow, since 2008 public bank's services had never been improved LOL, same situation happening now on today 2016 july, die hard XD.... I wonder whether their big boss know or not, damn lousy customer service.